My Policy page isn't ready but for some information. I ship normally through the United States Post Office. I accept Money Orders, Personal Checks, & PaypalIf you are not satisfied with your purchase, please contact me within 48 hours. I will gladly grant a full refund (minus shipping costs) for items returned in the same condition as received within 7 days packed and shipped in the same manner as they were sent. Any questions please email me at jill@jillzq.net